Privacy Policy

gostays understands its valuable customer’s concerns for privacy and undertakes several measures of protecting and maintaining their personal information that is being shared with us. The applicability of this Privacy Policy extends to the User who inquires or means to purchase or purchases the product(s) or service(s) offered by gostays through its website www.thegostays.com. For the purpose of this Privacy Policy, Website being operated by gostays. By using or accessing the website, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our website. This Privacy Policy does not apply to any websites, mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of gostays’s business partners, advertisers, sponsors or other sites to which gostays provides hyperlink(s), may be significantly different from this Privacy Policy. Accordingly, it is recommended that the User reviews the privacy statements and policies of any such third parties with whom they interact.

gostays collects information, as outlined below, to be able to offer and deliver the product(s) and services(s) chosen by the User and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement

Registration on the Website: Information which the User provides while subscribing to or registering on the Website, including but not limited to information about the User’s personal identity such as name, gender, marital status, religion, age etc., contact details such as the email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as the banking details (including credit/debit card) and any other information relating to the User’s income and/or lifestyle, billing information, payment history etc. (as shared by the User).

Transactional history (other than banking details) about User’s e-commerce activities, buying behavior etc.
User’s usernames, passwords, email addresses and other security-related information used by the User in relation to gostays’s Services.
Data either created by the User or by a third party which the User wishes to store on gostays’s servers such as image files, documents etc.
Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from the User’s linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per the User’s account settings) as a part of the User’s account information.
Information pertaining to any other traveler(s) for whom the User makes a booking through the User’s registered gostays account. In such case, the User must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by the User disclosed to gostays and further be shared by gostays with the concerned service provider(s).
gostays will never share User’s PAN details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
The User’s Covid-19 Vaccination status and certificate, in case the User wishes to avail any service for the provision of which, such Covid-19 vaccination related information is required or to be accessed at a later stage for travel or any other related purpose. gostays will never process the beneficiary id and other id details contained in the vaccination certificate.
Such information shall be strictly used for the aforesaid specified & lawful purpose only. User further understands that gostays may share this information with the end service provider or any other third party for the provision and facilitation of the desired booking. gostays will always redact all/any sensitive & confidential information contained in the vaccination certificate, passbook, bank statement or any other identity card submitted for the purpose of availing a service, promotional offer or booking a product on the Website. In case the User does not wish to provide this information or opts for deletion of the information already provided, gostays may not be able to process the desired booking request. gostays will never share any of the above information collected including PAN card details, Vaccination status & certificate, Passport details and Aadhar Card details without the User’s prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.



Names, addresses, phone numbers and age details are shared with related service providers, including airlines and hotels to provide reservation and booking to the customers or travelers.

gostays uses details like mobile numbers and e-mail Id for sending information about any promotional offers. gostays often sponsors promotions and lucky draws to give Users an opportunity to win discounts on travel or other prizes. This service is optional and the User can always unsubscribe this service to avoid receipt of such emails.

If the User opts to be a registered member of the Website, information like name, address, telephone number, e-mail address, a unique login name and password are asked. This information is collected on the registration form for various purposes such as:

gostays identifies the importance of its valuable customers’ opinion. gostays often conducts surveys and uses personal identification information to invite its regular customers for taking part in the surveys. Taking part in these surveys shall always be the Customer’s discretion. Typically, gostays conducts the surveys to know about the customer’s experiences with gostays and to make the Website more user-friendly for its members. Identity of the survey participants is anonymous unless otherwise stated in the survey.

At gostays, we don’t store or save sensitive user information regarding Credit/Debit cards and Net Banking details.

gostays records session data of the Users, which includes IP address, Operating System, browser software and the activities of the User on his device. We collect session data to evaluate the User’s behavior. Such session data helps gostays in identifying the problems with its servers and improving its systems. This information does not identify any visitor personally and only examines the User’s geographic location.

gostays provides an option to its Users to post their experiences by way of reviews, ratings and general poll questions. The User also has an option of posting questions with regard to a service offered by gostays or post answers to questions raised by other Users. Though the participation in the feedback process is purely optional, a User may still receive emails, notifications to share the User’s review(s) or respond to questions posted by other Users. The reviews written or posted by a User may also be visible on other travel or travel related platforms.

Each User who posts a review or ratings or photographs, shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted about gostays.

The User’s information will be shared with the end service providers like airlines and hotels or any other suppliers who are responsible for fulfilling the User’s booking. The User may note that while making a booking with gostays, the User authorizes gostays to share the User’s information with the said service providers and suppliers. It is pertinent to note that gostays does not authorize the end service provider to use the concerned User’s information for any other purpose(s) save and except as may be requiring for fulfilling their part of service. However, the use of information as shared with the said service providers/suppliers for any other purpose is beyond the purview and control of gostays as they process Personal Information as independent data controllers, and hence gostays shall not be held liable for the same. The User is therefore advised to review the privacy policies of the respective service provider or supplier whose services, the User chooses to avail.

gostays does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with gostays’s business / alliance partners or vendors who are engaged by gostays for providing various referral services and for sharing promotional and other benefits to gostays’s customers from time-to-time basis their booking history with gostays.

gostays may also share certain filtered Personal Information with its corporate affiliates or business partners, including banks, who may contact the Users, either directly or through gostays, to offer certain products or services based upon independent or Credit Bureau assessment of eligibility of the Users basis the filtered Personal Information shared, and which may include free or paid products / services, which will enable the User to have better travel experience or to avail certain benefits specially made for gostays’s customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If the User chooses to avail any such services offered by gostays’s business partners, the services so availed will be governed by the privacy policy of the respective service provider.

gostays may share the User’s Personal Information with any third party whom gostays may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

gostays uses non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of its customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. gostays may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners.

gostays may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which gostays collects and which it may use in an aggregated format shall be gostays’s property. gostays may use it, in its sole discretion and without any compensation to the User, for any legitimate purpose including without limitation the commercial sale thereof to third parties.

Occasionally, gostays will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) gostays provides to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information shall be used solely for completing the specific project, and in compliance with the applicable regulatio

All payments on the Website are secured. The Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under gostays control. Once the User’s information is in gostays’s possession, we adhere to strict security guidelines, protecting it against unauthorized access.

The User may withdraw its consent to submit any or all Personal Information or decline to provide any permission on the Website as covered above at any time. In such a circumstance, the User may face limited access to the Product(s) and Services (s) being offered by gostays.

The User may access its Personal Information from its user account with gostays. The User may choose to correct or delete such personal information directly by accessing such User Account, except for such mandatory fields.

The User must atleast be 18 years of age to transact directly with gostays and also to consent to the processing of their personal data.

The data shared with gostays shall be primarily processed in India and such other jurisdictions where a third party engaged by gostays may process the data on gostays’s behalf. By agreeing to this policy, you are providing gostays with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or
unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking

gostays will retain User’s Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances gostays may retain User’s Personal Information for longer periods of time, for instance where gostays is required to do so in accordance with any legal, regulatory, tax or accounting requirements.

gostays will retain User’s Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances gostays may retain User’s Personal Information for longer periods of time, for instance where gostays is required to do so in accordance with any legal, regulatory, tax or accounting requirements.

Where User’s personal data is no longer required, gostays will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business